Resolving Your Problem

Procedure for resolving problems

Rundlewalker is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you receive, or about your bill, please contact the Practice Manager on 01392 209209, email hannah@rundlewalker.com, or by post to: Rundlewalker, King’s Wharf, The Quay, Exeter, Devon EX2 4AN.

Complaints
Should there be any aspect of our service with which you are unhappy, please raise your concerns with the fee earner responsible for the work or their supervisor. If you continue to have queries or concerns, then please contact our Practice Manager, Hannah Somers on 01392 209213.

If you remain dissatisfied, Devon and Somerset Law Society provide a free mediation service; they can be contacted on 01392 366333 or via the website www.dasls.com.

Finally, you can also complain to the Legal Ombudsman, PO Box 6806, Wolverhampton WW1 9WJ. Tel: 0300 5550333. Email: enquire@legalombusman.org.uk. Please note that time limits apply for complaints to the Legal Ombudsman. The Ombudsman allows solicitors eight weeks to deal with your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman. If you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman to consider your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us, or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should be reasonably aware of it).

If you are not satisfied with the outcome of these processes, you may take up your matter with the Solicitors Regulation Authority who can be contacted at report@sra.org.uk

Important Information For Your Protection:
We welcome your enquiry but please be assured that the use of the Internet or this form for communication with the firm or any individual member of the firm, does not establish a solicitor-client relationship. Confidential or time-sensitive information should not be sent through this form.