What our Clients say about us, 'Completely recommended'.

What Our Clients Say About Us...

We aim to provide the best service to our clients. To enable us to continually improve, at the conclusion of a Matter, our clients are asked to complete a Client Satisfaction Survey. The following extracts reflect some of the client reviews we have received. Some comments are taken from online "Google Reviews".

"In February 2022 I suffered a broken ankle with ligament and nerve damage in a training accident at work. As the injury was caused by the instructor of the session, I pursued a claim against my employer and was represented by Roger Henderson from Rundlewalker Solicitors. There followed an 18-month dispute between my employer’s legal team and us, whereby numerous issues were explored, and medical assessments obtained.

After 18 months my employer softened their stance and approached us ‘without prejudice’ to explore a settlement. Roger and I discussed this at length with Roger explaining the implications of settling at this stage versus waiting longer for a greater appreciation of the potential recovery from the injury. I decided to wait, and after 2 years of negotiations and arguments with my employer’s legal team, in July 2024 we received an agreeable settlement offer which was increased after further negotiations from Roger. This was a settlement my family and myself were over the moon with and the matter was closed.

Throughout the entire process Roger was knowledgeable, professional, and available. I have no doubt that if it hadn’t been for Roger’s endeavour and fortitude, I would not have received any compensation, and his determination to achieve as much compensation as possible led to an increase on the original offer." J.E.

"Gemma was - Polite, friendly, efficient, relentless at pursuing my interests, calm in the face of excessive demands from others. All in all an outstanding member of your team I would not hesitate to engage again and will recommend to others. Lots of work carried out cheerfully for a reasonable fixed cost without quibble. Thank you." M.T.

"Roger did an outstanding job with my accident claim, where I was a passenger and involved in an accident at work. Despite difficulties along the way, his persistence and commitment paid off and I received compensation. I would recommend them fully to take on your case. Thanks again." L.J.

"Our house sale was quite challenging yet Jodie was calm, efficient and reliable. It was a pleasure working with her and she soothed our nerves on several occasions. In the end our purchase had to be pushed through very quickly and Jodie pulled out the stops to make this happen for us. Highly recommended and pleasant to deal with. Thank you Jodie." R.C.

"We recently dealt with Jodie as part of our house sale/purchase and felt we received exceptional service. This being our first house sale/purchase we were pretty clueless about what was needed from us but were guided through everything and always able to call and speak to Jodie when we had (another?!?) question. Would happily recommend." R.P.

"Monika Buckland at Rundlewalker provided a responsive, efficient service from start to to finish. Thank you." M.H.

"Thank you to Rundlewalker for the excellent help and advice given for my personal injury case. Roger was experienced, diligent, knowledgeable and highly organised, as well as great at providing updates at each step of the way. The USP for me (amidst a  variety of alternative online offers) is that the firm is LOCAL and accessible, and it's possible to speak to a lawyer in person; this can make all the difference, especially when the going gets tough, and this generates trust." Anon.

"Massive thanks to Jodie who handled my case in a very caring way. Jodie guided me through to completion in a friendly and professional manner which is very impressive. I highly recommend Jodie if you are looking for a conveyancer; not only she is your professional adviser but also your friend, that is how I felt all the way through." L.G.

"An enormous thank you to RW and in particular Roger for providing such a professional, caring and informative service to our Family regarding a fatal mesothelioma claim. We were uncertain initially, if we did have a claim however, Roger took considerable time to talk us through the process and helping us reach the decision to go ahead.

Roger kept us well informed over the entire length of the case and at times went over and and above what was expected of him. He took the time to explain everything carefully and clearly during times which were sometimes quite emotional.

The settlement was far higher than we as a family expected thanks to some excellent negotiation. I would personally recommend Roger for his warm, caring and professional service. Many thanks for all your help." Mrs C, Exeter.

"We have bought various properties in the Exeter area over the years and can say without doubt that the professionalism and friendly way that Rundlewalker have acted for us has been to the highest level. We already sing your firm’s praises to anyone we talk to when the subject of conveyancing comes up, so we are delighted to now be able to put our views in writing." C.R.

 "We can't thank you, Roger, enough for all of your hard work during the process of the claim. You have been brilliant and kept us informed throughout which we both really appreciate, you have explained every step in a way that we could understand with ease, having had no experience in such a claim before.” Mrs N, Exeter.

"I was so impressed with how my case was handled by the Rundlewalker team, especially Rachel Smith who during my trial went in fighting like Muhammad Ali, and with her careful planning and timing of delivery of certain facts, absolutely helped defend me against what was an absolutely terrible time in my life. If you are looking for a solicitor who knows what she is doing and who will back you when you are in a corner…then I would highly recommend Rachel Smith." A.G.

“Roger was very efficient and my claim was handled in a very professional manner. They took the time to discuss matters and options with me and I would highly recommend this firm of solicitors.” Mr H.

"My case was handled by Roger Henderson who was courteous, professional and tenacious throughout. I was never left in any doubt as to where my case was heading or what was being worked on behind the scenes. I am grateful that the excellent negotiation skills resulted in an appropriate and very timely resolution of my case. I wouldn't hesitate to recommend Rundlewalker Solicitors to anyone. Many thanks indeed." J.B.

"Roger did a fantastic job in winning my accident claim. He kept me informed throughout the process, was professional and went the extra mile. I will use Rundlewalker again and highly recommend them." Mrs. S.

"I cannot rate Nick Dudman highly enough. Nick has been incredibly efficient, professional, empathetic & absolutely invaluable in enabling me to get through a difficult & complex process. Nick has offered pragmatic, fair & honest advice in a kind manner. He has a huge wealth of experience to draw from - nothing phases him - and I felt supported along every step of the way. All of his colleagues are equally professional and friendly. I am very satisfied with my result and completely recommend Nick for any divorce proceedings. Absolutely a ‘100 out of 10’ rating from me!"

“I am very pleased with the outcome of my claim and was awarded a very large settlement thanks to Roger Henderson and his team at Rundlewalker. I felt assured that everything was taken into account and I was kept thoroughly informed throughout the entire claim process. Roger went above my expectation to get me the compensation I deserved, following an horrendous RTA. I would have no hesitation in recommending this firm to anyone who is seeking an honest and professional service.”

"Rachel Smith was a fantastic legal advisor and went above and beyond for me, for this reason I will be eternally grateful. Thank you for all your hard work! Couldn't recommend enough."

"My wife & I are most impressed with the overall professionalism and dedication shown during our recent legal detail. Superb to deal with; constant updates, legal jargon simply explained and all at a competitive price. We have no hesitation in recommending this practice & will no doubt be using them again ourselves."

"Sue Jury is a fabulous solicitor. She had an Order put in place within hours to keep my family safe. She has been incredibly professional and so helpful and kind. Sue has kept in touch every day throughout the case. I highly recommend Sue Jury and her team."

"I have no hesitation in recommending Rundlewalker and in particular Rachel Smith who helped us navigate through a difficult case with compassion, professionalism and patience. She made a harrowing experience more bearable by always being there to answer queries or concerns and by making it her mission to achieve the best possible outcome. Thank you for everything."

 "Rundlewalker provide an amazing conveyancing service & I thoroughly recommend them. They have been helpful, always contactable, on the ball and good at chasing/following things up. For the amount of work they have done I feel the fee's are very reasonable. Although I NEVER plan on buying and selling at the same time ever again, if I ever do need any further legal work Rundlewalker will be my first port of call!"

"We had a situation which needed the superb work and determination that could only be found through Rundlewalker and Nick Dudman. We were led down a very traumatic and erroneous path by a previous firm who nearly lost us our case due to ineptitude and poor professionalism, but thanks to Nick Dudman we were set going again and his valuable efforts stood firm against the bullish behaviour of his opposite number as he battled on our behalf. We will certainly use Rundlewalker again should other issues arise in the future."

"We have been involved with the criminal team for the last 12 months and what can I say - Rachel and the team have been everything we needed and more during a hideous ordeal. We wouldn't hesitate but to work with these people again should the need arise, well done Rundlewalker for our walk on the wild side and the epic result that followed. You should be proud of your achievement!"

"I put my life in their hands; THIS WAS THE BEST DECISION I MADE. Amazing. I would never use anyone else. THANKS to the team!"

"I used Rundlewalker as they were recommended to me by a friend. I received an excellent, efficient and compassionate service from all members of the team who worked on my divorce and childcare case irrespective of the twist and turns that it took, resulting in a brilliant conclusion for me and my children. I have recommended them already and will continue to do so!"

"The service we received was excellent. I felt confident at all times that I was in very safe hands."

"As always, your service is second to-none! Rundlewalker is the most professional and friendly practice I have come across."